Delivery & Collection

Once your order has been placed, it will be prepared for delivery and carefully packaged in the appropriate packaging for the item(s) ordered. We take the upmost care in choosing packing materials to ensure your order arrives to you in perfect condition. Wherever possible, we will endeavour to use eco-friendly materials. 

This dispatching process takes 1-3 working days for most items.
Due to the nature of the products, handmade and personalised/custom items can take up to 5 business days before they are ready to be shipped. 

Please note: During busier periods, dispatch times may be longer. This will be clearly communicated. 

UK DELIVERY
  • A weight & size based delivery structure is in place so delivery prices will vary depending on which products are ordered.
  • Orders with Standard or Free delivery options are sent using Evri or Royal Mail however alternative service providers may be used. 
  • Express delivery (where available) is fulfilled using DPD or Evri. This is a 1-2 day service from the date of dispatch. We aim to dispatch Express orders as priority.
  • Delivery usually takes 2-4 working days (excluding weekends & bank holidays) from the date of dispatch. 
  • Free UK delivery with £30.00 minimum spend. Your basket total must be at least £30.00 for this offer to apply. 
  • Delivery fees cannot be discounted with the use of a discount code. A discount code will only apply to the physical contents of your basket.
  • If local to us here in Fife, deliveries may be made in person rather than using a courier services. 

    CLICK & COLLECT £0.00
    Orders are usually ready within 24 hours

    - Once your order has been placed, it will be prepared in-store.
    - As soon as your order is ready, you will receive a 'ready for collection' email.
    - You will then be able to collect your order from our store during our opening hours.
    - Monday to Saturday 10am - 4pm, Sunday 12pm - 4pm

    Custom Orders
    Due to the nature of the products, handmade and personalised/custom items can take up to 3 days before they are ready to be collected.

    We would advise customers to check junk mail for email communications.

    Click & Collect Collection Point
    Home of Hopcroft Ltd
    339 High Street
    Kirkcaldy, Fife
    KY1 1JL

    Click & Collect is only available during our opening times. 

    WORLDWIDE DELIVERY (Currently Unavailable)
    £12.99 Europe & North America
    £19.99 Rest of the World

    • Shipping will be automatically calculated at the checkout page when your delivery destination is selected. Service providers will vary.
    • Delivery usually takes 7-14 working days (excluding weekends & bank holidays)
    • If you require more specific information for your delivery country, please do not hesitate to get in touch.
    • Unfortunately, we cannot deliver to some countries for various reasons. 

    ADDITIONAL DELIVERY INFORMATION FOR WORLDWIDE SHIPPING
    Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

    Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.