Delivery & Collection

IMPORTANT SERVICE UPDATE
Published 29th June 2021

We are taking a short family holiday!

Whilst our website remains open for browsing & shopping, no orders (including click & collect) will be processed between Tuesday 6th July & Thursday 15th July 2021.


All orders placed during these dates will be dispatched between Friday 16th July & Tuesday 20th July 2021.

Local orders may be hand delivered. 

Normal services will resume on Friday 16th July 2021 where we will start processing your order


During this period, our High Street store will remain open as usual with the exception of Tuesday 13th July 2021 when we will be closed. 

Please refer to our opening hours displayed at the bottom of our home page.


Once your order has been placed, it will be prepared for delivery and carefully packaged in the appropriate packaging for the item(s) ordered. We take the upmost care in choosing packing materials to ensure your order arrives to you in perfect condition. Wherever possible, we will endeavour to use eco-friendly materials. 

This dispatching process takes 1-3 working days for most items.
Due to the nature of the products, handmade and personalised/custom items can take up to 5 business days before they are ready to be shipped. 

Please note: During busier periods, dispatch times may be longer. This will be clearly communicated. 


UK DELIVERY
  • A weight & size based delivery structure is in place so delivery prices will vary depending on which products are ordered.
  • Orders with Standard or Free delivery options are sent using Royal Mail however alternative service providers may be used. 
  • Express delivery is fulfilled using DPD. This is a Next Day service from the date of dispatch. We aim to dispatch Express orders as priority.
  • Delivery usually takes 1-3 working days (excluding weekends & bank holidays) from the date of dispatch. 
  • Free UK delivery with £30.00 minimum spend. Your basket total must be at least £30.00 for this offer to apply. 
  • Delivery fees cannot be discounted with the use of a discount code. A discount code will only apply to the physical contents of your basket.
  • If local to us, deliveries may be made in person rather than using a courier services. 

    CLICK & COLLECT £0.00

    Most orders are ready to collect within 2-4 working days.
    A notification email will be sent as soon as your order is ready for collection. This service is free of charge.

    Click & Collect Collection Point
    Home of Hopcroft Ltd
    339 High Street
    Kirkcaldy, Fife
    KY1 1JL

    Click & Collect is only available during our opening times. 


    WORLDWIDE DELIVERY

    £12.99 Europe & North America
    £19.99 Rest of the World

    • Shipping will be automatically calculated at the checkout page when your delivery destination is selected. Service providers will vary.
    • Delivery usually takes 7-14 working days (excluding weekends & bank holidays)
    • If you require more specific information for your delivery country, please do not hesitate to get in touch.
    • Unfortunately, we cannot deliver to some countries for various reasons. 

    ADDITIONAL DELIVERY INFORMATION FOR WORLDWIDE SHIPPING
    Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

    Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.