Returns

Returns & Refunds

We want you to love your purchase. If something isn't quite right, here's everything you need to know about returning an item to Home of Hopcroft.

Return Window

We accept returns within 30 days of the date of purchase.

Condition of Items

To be eligible for a return, items must be unused and in their original condition, including all original packaging.

Proof of Purchase

Please include your proof of purchase (such as your order confirmation email or receipt) with your return.

Exclusions

The following items cannot be returned:

• Personalised items — any item that has been customised or made to order
• Gift cards

Damaged Items

If your item has arrived damaged, please take photos of the damage and contact us as soon as possible. We'll do our best to resolve the issue promptly.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 7 days.

How to Start a Return

To initiate a return, please get in touch with us directly. We're happy to help guide you through the process.

📧 Contact us via our Contact page or reach out through the details provided in your order confirmation email.